Administrative Assistant - Hospitality Industry (Bali)

Join H-Ostel Kuta Bali as an Administrative Assistant and play a pivotal role in ensuring smooth daily operations in one of Bali’s most vibrant hospitality environments. This position offers a unique opportunity to contribute to a dynamic team while enjoying the island’s rich culture and stunning landscapes. Located in the heart of Kuta, you’ll be at the center of action, supporting the hotel’s front desk, guest services, and administrative tasks.

As an Administrative Assistant at H-Ostel Kuta Bali, you will be responsible for managing guest check-ins and check-outs, handling reservations, and ensuring that all administrative processes run efficiently. You will work closely with the front office team to provide excellent guest service, and you will be the first point of contact for guests, ensuring their stay is as seamless as possible. This role is perfect for someone who thrives in a fast-paced environment and is passionate about hospitality.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, including coordinating with housekeeping and maintenance teams.
• Handle and process guest reservations, including confirmations, modifications, and cancellations.
• Maintain accurate and up-to-date guest records using property management systems (PMS) like Opera or Guestline.
• Assist with front desk operations, including greeting guests, providing information, and addressing inquiries.
• Prepare and distribute daily, weekly, and monthly reports to the management team.
• Coordinate with various departments to ensure smooth operations and resolve any issues that may arise.
• Manage and maintain the hotel’s administrative systems, including email, phone, and other communication tools.
• Assist with event planning and coordination, including guest accommodations and logistics.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in a similar administrative or hospitality role.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and property management systems (PMS).
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with hospitality industry standards and best practices.
• Fluent in English, both written and spoken.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred but not required).
• Ability to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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