Assistant Manager, Operations Support (Technical) - Carsome

Join Carsome, Southeast Asia’s leading digital automotive platform, as an Assistant Manager, Operations Support (Technical) in the vibrant heart of Bali. This role offers a unique opportunity to drive operational excellence in our Experience Center, ensuring seamless customer experiences and optimizing our technical operations. As an Assistant Manager, you will be the backbone of our operations, working closely with our team to streamline processes, enhance efficiency, and deliver exceptional service.

In this role, you will be responsible for overseeing the daily operations of our Experience Center, managing a team of dedicated professionals, and ensuring that all technical aspects of our services are executed flawlessly. You will work with a variety of tools and software, including Salesforce, Jira, and Confluence, to manage workflows, track performance, and ensure compliance with industry standards. This is a fantastic opportunity to grow your career in a dynamic and innovative environment, with the chance to make a significant impact on our operations and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Experience Center, ensuring smooth and efficient service delivery.
• Manage and mentor a team of operations support staff, providing guidance and support to enhance their performance.
• Utilize Salesforce, Jira, and Confluence to manage workflows, track performance metrics, and ensure compliance with industry standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
• Implement and monitor quality control measures to ensure high standards of service and customer satisfaction.
• Analyze operational data to identify areas for improvement and implement data-driven solutions.
• Coordinate with vendors and service providers to ensure timely and effective delivery of technical services.
• Ensure adherence to health and safety regulations within the Experience Center.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar role in the automotive or service industry.
• Proven experience in managing teams and driving operational excellence.
• Strong understanding of Salesforce, Jira, and Confluence, with the ability to manage and optimize workflows.
• Excellent analytical and problem-solving skills, with the ability to analyze data and implement data-driven solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Certification in Lean Six Sigma or a related operational excellence program is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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